About

Claudia Galetzka

Experienced IT Consultant and Product Owner with 12+ years in product responsibility and cross-functional team leadership.

I manage strategic, data-driven projects at the intersection of technology and customer value. My focus lies in usability, digital self-service platforms, and process-oriented analysis across industries including automotive, healthcare, and insurance. Skilled in Agile methodologies, stakeholder management, and turning complex requirements into impactful digital solutions.

I'm a business and media psychologist, and changed careers into IT. Some employers look at references. To quote Stephen R. Covey: "the commitments we make to ourselves and our integrity to those, is the essence of our proactivity."

I thrive to understand the intersection of data and human behavior. I am curious for the topics of Psychology, Technology and Innovation. Professionally, I focus on Usability and User Experience. My private passion lies within deception detection.

During the lockdown I taught myself to play the piano. I love to travel around by myself and learn as much of a new language as possible (last favorite destinations were Japan, Czechs Republic, Turkey, Denmark and France). I like visiting friends, taking pictures and getting to know culture, architecture, history and food.


Experience

Professional

April 2014 - May 2016

Self Employed­ - VirtualWay

I founded a company to develop a Virtual Reality Application ... to treat fear of heights. I created a Europe-wide expert network, a business plan, an Indiegogo crowdfunding campaign, marketing material and programmed my own website. Due to laws and regulations in German medical system, the idea was not practicable in these early stages of VR Technology. Nevertheless, I learned a lot about my own dedication, potential and capabilities.


October 2016 - October 2017

Freelance­ IT Consulting­ - Roomscout GmbH

I consulted the appropriate technology approaches to standardize and automate service processes.


October 2017 - October 2018

Working Student­ - Robert Bosch GmbH

I was assitant product owner and project manager in agile software development. ... Over my work time, I assisted different roles like event management, knowledge management and conception and conduction of strategy- and lessons learned workshops.


May 2019 - October 2021

Junior IT Professional­ - Schwarz IT KG

My main responsibilies is the UI redesign of a web and iOS application ... with 3500 users in 25 countries. Also, I am solely in charge of marketing and training for said app. During my time I got certified as junior project manager. I am product owner of a firefox webextension, which includes controlling, marketing, business consulting and coordination of development. I am an active volunteer in the cultural Change Management program, specifically in the role of a Change Management Agent. Additionally, during my time I was trained as internal trainer, moderator and first-aider.


October 2021 - November 2022

Consultant­ and Project Lead­ - Lidl International

The team of Strategic Customer Insights Management ... is responsible for consultation and coordiantion of development of new data products. I am the contact person between market research institutes, software developers and internal departments. Through my experience in the fields of psychology and technology, I manage the development of user friendly data products that support strategic decision making.


December 2022 - present

Product Owner­ and­ Customer Success­ Manager­ - objective partner AG

I serve as the Product Owner for a range of software applications, ... engaging with diverse technologies and business sectors. My role is project-focused, with responsibilities tailored to the specific needs of each customer engagement. For more details, please refer to the Employee Voices Article featuring me.


Academic

February 2016 - August 2016

Research­ Assistant­ - Fraunhofer IAO

I was part of research projects for big customers of the automotive and banking industry in the department of Workspace Innovations. ... I should manually change numbers in a PowerPoint Presentation. It was repetitive, annoying and tedious. During my personal time, I taught myself VBA and developed a simple program which create a new PowerPoint Presentation from scratch and used data of a MS Access DB to automatically insert all the diagrams. The presentation used the companies own branded template and diagram label colors were alternated automatically due to given values.


March 2015 - September 2015

VR Market­ Research­ - Fraunhofer IAO

As an intern at the Competence Center of Virtual Engineering I conducted a psychological experiment. ... My research investigated the influence of media types on the online purchase decision. In that context I programmed a simple 2D and 3D Online shop, for which I learned a bit of Javascript and C#. The 3D Online shop was running with Unity (engine) in a Virtual Reality CAVE. Here's a video of my former supervisor showing the CAVE I worked with. Furthermore, I built a unique device, using the Tobii Eyetracking glasses in combination with the CAVE’s infrared trackers. I was responsible for scientific research of theory, implementation of psychological knowledge into the used software, conduction of interviews, and data analysis.


October 2018 - May 2019

Master Thesis­ - Robert Bosch GmbH

I implemented a chatbot and conducted an empiric study to answer if employees would intend to use it in the future. The subject of my thesis was, to Investigate Employees’ Acceptance of Chatbot Technology.


Since 2021

Scientific Blog

I created my blog to summarize a variety of thoughts on some of my favorite research topics. I try to easily explain scientific research articles in the fields of media psychology and technology.


Education

2002 - 2012 in Horb a.N. in Germany

General higher education

Major in: Arts, Physics and Chemistry - Grade 1.7

Special Award for best performance in Arts out of 220 graduates.

2013 - 2016 at University of Applied Sciences, Stuttgart

Bachelor of Arts - Business Psychology

Major in: Market Research and Consulting - Grade 1.9

Special Award for most innovative research project at the 2014 Science Slam.

2016 - 2019 at University of Hohenheim

Master of Arts - Communication Science

Major in: Market Research and Media Psychology - Grade 2.1

Press release for the keynote Social media use of refugees.

Skills

Language

    native

  • German

    • fluent / C1

  • English

    • beginner / B1

  • Russian French Japanese

Software

    I made this site using

  • JavaScript, HTML 5, CSS & Bootstrap

    • For study, work and personally, I also use

  • MS O365 apps (Word, Excel, PowerPoint, Outlook, Sharepoint, Teams)
  • Data analysis (IBM SPSS, MAXQDA, R, SQL, Splunk),
  • Design (MURAL, Figma, Wacom Graphic Tablet with Corel Painter)
  • Development and documentation (Atlassian JIRA & Confluence, github, keycloak)
  • Process management and Robotic Process Automation
  • Cognigy AI Certified Specialist

Consulting

  • Certified Junior Project Manager
  • Product owner in agile development
  • Experienced with web- and mobile app development
  • UX advocate
  • Requirement analysis
  • Scientific research methodologies
  • Qualitative and quantitative research
  • Certified GS1 Category Manager
  • Certified Leadership Skills

More useful skill

    In case you need a ride

  • Driving License class: A, B, and C1

    • In case someone is hurt

  • Trained first-aider

    • In case you want to learn something

  • I'm a trainer and moderator

    • In case you are hiding something

  • I completed the Paul Ekman Micro Expression Training Tool

    • In case you need an uplifting song

  • I play the Ukulele

    • In case you need someone creative

  • I am good with drawing and painting

Short Stories and more

Image

2021 | Short Story | handgemacht ohne KI

TEU­FELS­SAFT

Eine Kurzgeschichte über Gastfreundschaft und, wie man durch selbige den Teufel vertreibt.

Weiterlesen
Image

2024 | Short Story | KI

MA­GI­SCHE KEK­SE

Ida lernt nicht nur die Magie des Backens, sondern auch wichtige Lektionen über das Leben.

Weiterlesen
Image

2017 | Geneology | Ancestry

GE­NEO­LO­GY

I research and digitize my family heritage. This map shows my heritage using 300 years of data.

Continue reading
Image

2023 | Development | WebApp

SQUA­RED­ CIR­CLE

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